If you have any questions, feel free to contact us anytime at info.inovarra@gmail.com.
ORDERS & CHANGES
Can I cancel or update my order?
Yes — you can cancel or update your order (including shipping address or product details) as long as it has not been shipped.
We process orders quickly to ensure fast delivery, so please contact us as soon as possible at info.inovarra@gmail.com if you need changes.
Inovarra™ reserves the right to cancel orders in cases of unauthorized or suspicious activity, or due to system errors.
TRACKING
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number.
Please note:
- Tracking updates may take 3–10 business days to appear (especially for international shipping)
- Updates may not appear daily — this is normal
SHIPPING
Delivery Times
- Europe / UK: 6–12 business days
- International: 7–14 business days
Shipping Costs
- Free shipping on orders over $40 USD
- Shipping costs are calculated at checkout
Important Notes
- Make sure your shipping address is correct
- Orders returned due to incorrect address may require a reshipping fee
- Once an order is marked as delivered, we are not responsible for lost or stolen packages
RETURNS & EXCHANGES
Do you accept returns?
Yes — we accept returns within 30 days of delivery.
To start a return, email info.inovarra@gmail.com with your order number.
Conditions
- Items must be unused and in original condition
- Customers are responsible for return shipping costs (international orders)
Refunds
- Processed within 10–15 business days after receiving the item
- Funds typically appear within 3–5 business days depending on your bank
PAYMENTS
We accept:
- Credit & Debit Cards (Visa, Mastercard, Amex)
- PayPal
All payments are processed securely at checkout.
DISCOUNTS
Forgot to apply a discount code?
No problem — contact us at info.inovarra@gmail.com with your order number, and we’ll assist you if eligible.
PRODUCT INFORMATION
Will the jewelry tarnish?
Our pieces are designed for durability. To maximize longevity:
- Avoid water, perfumes, and chemicals
- Store properly after use
SIZE GUIDE
How do I find my ring size?
- Wrap a strip of paper or string around your finger
- Mark where it overlaps
- Measure the length with a ruler
- Use the size chart below
👉 Size Guide:
If you're between sizes, we recommend choosing the larger one.
GIFT CARDS
You can apply gift cards at checkout.
If your balance isn’t enough, you can combine it with another payment method.
PRODUCT CARE
To keep your jewelry in the best condition:
- Avoid water and chemicals
- Do not wear during sleep or workouts
- Clean with a soft cloth
WARRANTY
We offer a 100-day warranty for manufacturing defects.
This does NOT cover:
- Normal wear & tear
- Damage from misuse
If you experience any issues, contact us at info.inovarra@gmail.com.
LIABILITY
Inovarra™ is not responsible for:
- Lost or stolen packages after delivery
- Delays caused by shipping carriers or customs
If you have any further questions, don’t hesitate to contact us at
📩 info.inovarra@gmail.com